Terms of service

Last Updated: September 2, 2026

Welcome to Surly Bikes. These Terms of Service govern your use of surly-bikes.store and your purchase of bicycles, electric bikes, motorcycles, accessories, and related products.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Use of Our Website

You may use our website for lawful purposes only. You agree not to misuse the website, interfere with its operation, or attempt to gain unauthorized access to any part of the website or its systems.

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability displayed on our website are accurate.

However, product availability may change without notice. We reserve the right to correct errors, update product information, or discontinue products at any time.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, billing information, shipping address, email address, and other required details.

We reserve the right to accept, refuse, or cancel an order when necessary, including in cases of pricing errors, product availability issues, suspected fraudulent activity, or incorrect order information.

4. Pricing and Payments

All prices displayed on our website are subject to change without notice.

Payment must be successfully completed before an order can be processed and shipped. We may use third-party payment providers to securely process transactions.

5. Shipping

We currently ship to customers in the United States and United Kingdom.

Our standard estimated delivery time is 3–5 business days after the order has been processed and shipped.

Delivery times may vary due to carrier delays, weather, holidays, customs procedures, or circumstances beyond our control.

For additional information, please review our Shipping Policy.

6. Returns and Refunds

Returns and refunds are subject to our applicable Return and Refund Policy.

Customers should review the policy before placing an order to understand eligibility requirements, return conditions, and applicable procedures.

7. Product Use and Safety

Customers are responsible for using bicycles, electric bikes, motorcycles, and other products purchased from our website in accordance with applicable laws, safety requirements, manufacturer instructions, and local regulations.

Customers are responsible for ensuring that any vehicle or product is legally permitted for use in their location.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product information, website design, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our website content without prior written permission.

9. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, and other service providers.

Your use of third-party services may also be subject to their respective terms and policies.

10. Limitation of Liability

To the extent permitted by applicable law, Surly Bikes shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products purchased through our website.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective when the updated terms are posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable laws. Where applicable, consumers in the United States and United Kingdom retain any mandatory rights and protections provided by local law.