Privacy policy

Last Updated: September 2, 2026

At Surly Bikes, we respect your privacy and are committed to protecting the personal information you provide when using surly-bikes.store.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit our website or place an order.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Full name
Email address
Phone number
Billing and shipping address
Order and transaction information
Information you provide when contacting customer support
Device and website usage information

We only collect information that is reasonably necessary to operate our website and provide our services.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Arrange shipping and delivery
Provide order confirmations and updates
Respond to customer service requests
Process payments through authorized payment providers
Improve our website, products, and services
Prevent fraud, abuse, and unauthorized activity
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment providers.

We generally do not store complete payment card details on our own systems. Payment information may be handled directly by the payment processor according to its privacy policy and security practices.

4. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website hosting and technology providers
Customer support providers
Fraud prevention and security services

We do not sell or rent your personal information to third parties.

We may also disclose information when required by law, legal proceedings, or to protect our rights, customers, or website.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve your shopping experience.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used
Object to or restrict certain processing activities where applicable

To exercise applicable privacy rights, please contact us using the contact information provided below.

9. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent to the processing of personal information.

We do not knowingly collect personal information from children without appropriate consent where required by law.

10. International Customers

We serve customers in the United States and United Kingdom. Depending on the services we use, your information may be processed or stored in countries other than your country of residence.

Where required, we take appropriate measures to protect personal information during such transfers.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.