Shipping policy

At Surly Bikes, we are committed to providing a fast, secure, and reliable delivery experience for every customer.

We currently ship bicycles, electric bikes, motorcycles, accessories, and other available products throughout the United States and the United Kingdom.

Shipping Time

Our standard estimated delivery time is:

3–5 business days

Delivery times are calculated from the date your order has been processed and shipped. Please note that weekends and public holidays may affect delivery schedules.

Order Processing

Orders are typically processed as quickly as possible after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations

We currently provide shipping to:

United States
United Kingdom

Shipping availability and costs may vary depending on the product, delivery location, size, and weight of the order.

Bikes & Motorcycles

Bicycles, electric bikes, motorcycles, and other large items are carefully prepared and securely packaged before shipment to help ensure they arrive in excellent condition.

Some larger products may require a signature upon delivery.

Order Tracking

Once your order has shipped, tracking details will be sent to the email address provided during checkout. Tracking information may take a short period of time to become active after dispatch.

Delivery Delays

While most orders arrive within the estimated 3–5 business day delivery window, occasional delays may occur due to carrier issues, severe weather, public holidays, customs procedures, or circumstances outside our control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Please contact us as soon as possible if you notice an error in your delivery address.

Once an order has already been shipped, we may not be able to modify the delivery address.

Damaged or Missing Shipments

If your order arrives damaged or you believe your shipment has been lost, please contact our customer support team as soon as possible with your order number and relevant details.

We will work with you and the shipping carrier to investigate the issue and provide an appropriate solution.