Contact information

Last Updated: September 2, 2026

If you have any questions about our products, orders, shipping, returns, or any other matter, our customer support team is here to help.

Customer Support

Website: surly-bikes.store
Email: Contact@surly-bikes.store

Our support team aims to respond to customer inquiries as quickly as possible.

Order Support

For questions regarding an existing order, please include your order number and the email address used when placing the order. This helps us locate your order and provide assistance more efficiently.

Shipping Questions

For questions about delivery times, tracking information, or shipping issues, please contact us with your order details.

Our standard delivery time is 3–5 business days for eligible orders shipped within the United States and United Kingdom.

Returns & Refunds

For return, refund, replacement, or exchange requests, please contact our customer support team before sending any product back.

Please include your order number and a brief description of your request.

Business Locations

We currently serve customers in the:

  • United States

  • United Kingdom

For customer support and order-related inquiries, please use the contact information provided above.

We appreciate your business and are committed to providing a reliable shopping experience.

Surly Bikes
surly-bikes.store